Frequently Asked Questions (FAQ)
This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.
- Why am I getting a key violation?
- How do I know which file/set of books I am in?
- Why are the GL Reports not printing (exception error)?
- Why do the AR statements print even when "Print zero balance
Accounts" is Un-Checked? - How do I eliminate the logo or signature printing on checks?
- I just paid a check in AP or Payroll, why does it not show in GL?
- Why do I only see the 1st page of my report on the screen?
- Why does the right side of my reports get cut off?
- How do I print my reports in black and white with a color printer?
- How can I clone accounts receivable/payable/payroll information?
- How do I cancel an unwanted report?
- Why doesn't BLA2004 include all the DOS version features?
- Why doesn't BLA work with a Windows98 Network?
- My reports look fine on the screen but missing info when printed.
| Q. | Why am I getting a key violation? |
| A. | You are trying to enter a Duplicate Account, or your Indexes are not correct. Rebuilt indexes in the setup menu. |
| Q. | How do I know which file/set of books I am in? |
| A | Look on the bottom middle of your BLA2004 screen. If your Screen takes up your entire Monitor then you need to make the Screen Resolution smaller. Go to Display Properties in Windows and change your Settings to a higher Pixel Setting. |
| Q. | Why are the GL Reports not printing (exception error)? |
| A. | Check your chart of accounts make sure it displays on screen and has valid account numbers (menu G/L, Chart of Accounts). You may also have a blank line which has to be deleted. |
| Q. | Why do the AR statements print even when "Print zero balance Accounts" is Un-Checked? |
| A. | In AR, under Utilities Menu, System Configuration Settings go to System, check the box for “Skip Statement for Zero Ending Balances”. |
| Q. | How do I eliminate the logo or signature printing on checks? |
| A. | Under check writing in that module insert a ZERO in both row and column. |
| Q. | I just paid a check in AP or Payroll, why does it not show in GL? |
| A. | Index must be corrupt. Rebuilt indexes in the setup menu. |
| Q. | Why do I only see the 1st page of my report on the screen? |
| A. | Click the Next or Last button on the top of the report window. |
| Q. | Why does the right side of my reports get cut off? |
| A. | You have a incorrect/outdated Printer driver. |
| Q. | How do I print my reports in black and white with a color printer? |
| A. | Change your printer configuration to Black & White in Windows printer configuration. |
| Q. | How can I clone accounts receivable/payable/payroll information? |
| A. | Create a new folder, copy all the files from your existing folder, open new folder and paste them into this folder then perform the EOY IN THE NEW FOLDER for each module to remove all the transactions |
| Q. | How do I cancel an unwanted report? |
| A. | To cancel print jobs go to "Start", "Settings", "Printers" and cancel your unwanted print job in windows. |
| Q. | Why doesn't BLA2004 include all the DOS version features? |
| A. | Windows applications are different than DOS. Windows has many built in functions and features which DOS did not. For example:
|
| Q. | Why doesn't BLA work with a Windows98 Network? |
| A. |
BLA2004 will run on Windows98. However, networks REQUIRE a "FILE
SERVER" to store "Shared Data" which you don't have with Windows98. This is not a patch issue. It is how MICROSOFT INTENTIONALLY designed windows 98. They required that you buy one of his other products to do this. It's how "Windows" works and why they have Windows NT and 2000 (They have changed his limitation in their new Windows XP product however). Windows98 IS NOT a network product but a stand alone HOME product. In Short, if you are running BLA2004 in a network/multi user environment, you MUST have a Windows2000 or WindowsXP to run the network. |
| Q. | My reports look fine on the screen but missing info when printed. |
| A. |
Your printer driver is outdated. Contact your printer manufacturer and obtain their latest print driver for your printer. most printer manufacturers have web sites to download these drivers. For Hewlett Packard try: http://www.hp.com For Epson try: http://www.epson.com |
